Help & Support
Technical Support (FFRDMSS)
FDA Industry Systems / FURLS / Technical Help — Electronic Submissions Gateway Approved Production Transaction Partners, Food Facility Registration Module, Low Acid & Acidified Canned Foods, and Account Management.
1-800-216-7331
or 240-247-8804
Fax: 301-436-2804 or 1-866-573-0846
Mon–Fri, 9:00 AM – 6:00 PM Eastern Time
Effective January 14, 2004: The Food Facility Registration Data Management Support Services (FFRDMSS) is available for technical assistance with online registration and listing systems, and regulated electronic submissions on U.S. Government business days (Monday to Friday, excluding U.S. government holidays). You may leave a message or send e-mail at other times. These will be addressed on the next business day.
Prior Notice / Policy Help
The Division of Targeting and Analysis staff can answer questions about Prior Notice policies, procedures, system navigation, and interpretations.
1-866-521-2297
24 hours a day, 7 days a week
Electronic Submissions Gateway / Pre-Production Help
If you want to become a trading partner, or have a question about becoming a trading partner, for the Electronic Submissions Gateway, please visit:
FDA Electronic Submissions Gateway Next GenerationFDA Registration, Listing, or Notification Programs
- Voluntary Cosmetic Registration Program
- Blood Establishment Registration and Product Listing
- Human Cell and Tissue Establishment Registration and Product Listing
- Drug Registration and Listing
- Medical Device Registration and Listing for Firms
Other FDA Industry Information
- Information for FDA-Regulated Industry
- Information Materials for the Food and Cosmetics Industries
- ORA Industry Assistance
- Cosmetics — Information for Industry
- Food Ingredients and Packaging — Information for Industry
- Over the Counter Drug Products — Industry Information
- Medical Devices and Radiation-Emitting Electronic Products
- Food Labeling and Nutrition — Information for Industry
Internet Access: Internet access is widely available, including at public libraries and Internet cafes.
Web Browser: The following web browsers are supported by FURLS/PNSI applications:
| Application | Supported Browsers |
|---|---|
| FURLS | Google Chrome 49.0+, Mozilla Firefox 43.0+, Microsoft Internet Explorer 11 |
| PNSI | Microsoft Internet Explorer 9.0, Mozilla Firefox 45.0.1, Google Chrome 49.0+ |
| FECV | Google Chrome 49.0+, Mozilla Firefox 43.0+, Microsoft Internet Explorer Edge |